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FAQ
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If you do not find the answer to your question below, please feel free to contact us at (516) 483-1196 or techs@bioreclamation.com.
Ordering
Q: Can I request a quote online?
A: Yes, please view our “request a quote” page to request a quote for specific items.
Q: What is the turnaround time for orders?
A: Material for all orders is collected freshly and then custom processed. Depending on the size of the order, Bioreclamation can ship material out within a matter of days. However, in an emergency situation, material can be rushed processed, and we will ship same day if possible.
Q: Are your products Guaranteed?
A: All products are backed by Bioreclamation’s unconditional guarantee, whereas any product not meeting a clients expectations will be replaced, no questions asked.
Q: Can we test samples prior to ordering bulk material?
A: Customers may order samples of lots and hold back-up material on reserve with Bioreclamation until testing is complete. Upon completion, remaining material may be ordered as pools or as individuals. Animal material can be held as back-up, and for larger animals, specific animals may be re-bled in the future.
Collection and Processing
Q: Can you supply your biological products in small aliquots?
A: We can provide human and animal serum in any individual volume you may require. This will help in avoiding the freeze/thaw problems that occur when material is provided in greater individual quantities. Each frozen or refrigerated aliquot can be provided so there is sufficient material for each individual experiment.
Q: Can you perform special filtration? Do you supply non-filtered material?
A: Any order may be requested as either filtered or non-filtered.
While our standard filtration process utilizes a sterile 0.2µ PES membrane filter, we can use any other commercially available filter (such as 0.8µ, 0.45µ, 0.1µ, 30,000 Dalton, 10,000 Dalton, 5,000 Dalton, etc.).
Q: Can you collect material with a custom anticoagulant we specify?
A: While Bioreclamation can provide material collected in any commercially available anticoagulant, we also create custom anticoagulants to a customer’s specifications.
These custom anticoagulants include:
• Specific anticoagulant concentrations.
• Combinations of anticoagulants (i.e. K3 EDTA / Sodium Fluoride; Sodium Fluoride / Sodium EDTA, etc.)
• Additives to commercially available anticoagulants
• Inhibitor and stabilizer anticoagulant-cocktail combinations.
• Acidified anticoagulants.
Q: Can you collect samples from donors with specific disease states such as cancer, rheumatoid arthritis, etc?
A: Yes, please view our Disease State page.
Q: Can you collect samples prospectively through approved IRB protocols?
A: Yes, Bioreclamation can collect prospective samples through protocols that have been approved by an IRB. Bioreclamation can also set up a new IRB appoved protocol for any sample that you may need collected.
Q: Can you remove proteins from standard matrices?
A: Yes, we offer a full line of ultra-filtrated material that will remove all proteins above a desired molecular weight cut off.
Q: Can you remove hormones or steroids from standard matrices?
A: Yes, we offer a full line of hormone and steroid stripped material.
Q: Can you extract DNA?
A: Yes, please see our DNA extraction page.
Q: Can you extract or isolate PBMCs?
A: Yes, please see our PBMC page.
Q: Can you provide sterile products?
A: Bioreclamation is equipped with multiple sterile laminar flow hoods. Sterile orders are processed from start to finish in these hoods, and any 0.2µ filtered material will be sterile, backed by Bioreclamation’s 100% guarantee.
Q: Can you collect animal and human products for us according to our company’s protocol?
A: We can attempt to collect material according to your company protocol, including any specific additive, collection method, or procedure.
Q: Can we request specific ages, races or genders?
A: Bioreclamation custom processes each order, and therefore all human and animal material may be requested as gender specific or within a certain age range. Human material may also be specified as from donors of specific races.
Q: Is your product of U.S. origin? Do you import material from any other country?
A: All material Bioreclamation sells is from its own animal facilities in the United States.
Q: Can you supply Herpes B negative material?
A: Bioreclamation has one of the few Herpes B negative colonies in the United States. All our monkeys are individually tested for Herpes B virus prior to serum or plasma collection. This avoids the possibility of serum pools that may contain herpes B virus that is undetectable by present methods.
Q: How do you collect material from your Mice, Rats, and other Small Animals?
A: Rat and Mouse material is collected via sterile cardiocentisis (cardiac puncture) to minimize hemolysis and maintain superior sterility.
Q: Do you provide a Data Sheet or Certificate of Analysis?
A: Yes, a Certificate of Analysis accompanies every shipment. Certificates of Analysis certify that all Primate and Normal Human material is viral tested negative. The COA includes product name, gender, anticoagulant (if applicable), lot number, storage temperature, PO number, volume, strain, filtration, expiration date, brief presentation and any pertinent remarks.
When applicable, Data Sheets will accompany orders and provide information such as Age, Gender, and Race of donors. Specific information may always be requested.
Q: Is your human material tested and found negative for common viral markers?
A: Yes, our normal human material is tested and found negative using FDA required tests, for: HbsAg, HIV-1, 2 Ab, HIV-1 RNA, HCV Ab, and syphilis. Additional tests may be requested.
SHIPPING
Q: How is material shipped?
A: All frozen material is shipped with dry ice in insulated Styrofoam containers. Material that is requested to be collected fresh and shipped cold (i.e.: whole blood) would be shipped overnight priority and packed with cold packs or “wet ice.” Ambient / Room temperature material is shipped in special boxes with thicker walls, to ensure consistent temperatures. Material can also be shipped in special Endurotherm boxes, which maintain temperature for up to 7 days. These boxes are used for international or weekend shipments.
Q: Can you ship to Canada or Internationally?
A: Yes, we export products out of the country on a daily basis. We are experienced with import/export situations and maintain relationships with customs brokers to ensure that packages are released in a timely fashion.
Q: Can you ship Cynomolgous, Rhesus, or other Non-Human Primate material to Canada or Internationally?
A: Yes, we can supply international customs with Cynomolgous, Rhesus, and Non-Human Primate material from animals housed and bled in the United States. Each shipment will be accompanied with CITES documentation.
Q: Can you ship on Fridays or during the Weekend?
A: Yes, if product is needed urgently, we can ship on Fridays for Saturday or Monday delivery, or Saturday for Monday delivery. We use special insulated boxes that will keep the product frozen for multiple days.
Q: Can you collect material and ship for us to receive same day?
A: In certain cases, material may be collected and shipped to your facility within a matter of hours. Please contact Bioreclamation for further details.
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